Why can't I see the buyer's shipping address? Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Im sorry this happened to you. Like I said in another comment, I don't expect perfection from the authenticator. Verified returns Welcome to the Buying board! Then they shipped my item to the buyer. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. How does Authenticity Guarantee work? adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. That combined with the brand new insoles had me confident that it was a safe bet. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). So the same item can pass or the next time be ruled a fake. I can explain it to you but I cant understand it for you. Tip I couldn't get a refund because I didnt keep the authenticity tag. . If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Trading Cards have a more limited return window. Have receipt of proof. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Sneakers specified as customized will not be authenticated. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). eBay currently covers all . What is Authenticity Guarantee? Something went wrong. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. See our Condition of returned items policy. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. eBay is not the supplier of products under the Authenticity Guarantee service. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. Make it yours. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. All sales are final. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. - edited Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Help for buyers and sellers. View cart for details. View cart for details. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. eBay may step in without the buyer asking if the seller didn't respond to the return request. Wtf. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. 03-25-2022 Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. The seller is required to respond and honor their returns policy. - edited Did you pay with PayPal? When you make a sale, you have to send the item to the authenticator's address provided by eBay. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Some purchases inspected under Authenticity Guarantee are considered final sale. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. See Evidence of successful delivery to the authenticator below. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. eBay Money Back Guarantee programs on international eBay sites. Need to report a problem or not sure about the next steps? For more information about buying and selling internationally, please see our policies on International selling and International trading. Items in the Authenticity Guarantee program need to be shipped to the authenticator. 1. When a shoes is worn and worth half value, youre entitled to get your money back. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If the buyer does not ship the return by the specified date, eBay may close the return request. So obviously, I did not expect neon green all over the top of my shoes. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! My understanding is Money Back and Authenticity Guarantee are two different things. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. How can buyers search for Authenticity Guarantee items? Also make sure you leave negative feedback. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Are you a buyer looking for more information? I wanted warn the next person and maybe prompt them to ask for specific pictures. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Are you a buyer looking for more information? You ship it Same problem here. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Man, bummer. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Yeah it really is awful. The seller may exclude original shipping costs from the refund. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Create an account to follow your favorite communities and start taking part in conversations. Better luck next time. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. confidencejust look for the checkmark. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. They also must be sold to a buyer located in the continental US. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs.
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